Allocate Plus Implementation at RMIT increases student and staff satisfaction rates

RMIT is a dual sector University with multiple locations in Australia, Vietnam and Europe and more than 84,000 students.

• RMIT Business Challenge
  • IT services need to provide an “Anytime”, “Anywhere”, “Any device” experience.
  • Services needed to be scalable.
  • The custom built first come, first served class registration process RMIT had been using, was deemed unsustainable being resource intensive, with limited system integration (to calendars for example).
  • Delays with enrolment changes being reflected in the timetable.
  • Students were being shown classes for which they were not eligible.
  • The timetabling system was leading to a poor user experience for both staff and students.
  • RMIT needed to be able to consider student preference during class allocation.
  • main concern was the load on the system at Go Live.
• JDR Software Solution
  • The implementation of Allocate Plus collected student allocations (class registrations) and distributed individual student timetables.
  • The project included integrations to numerous established systems including the existing Timetabling system and Student Management System.
  • JDR Software worked with the RMIT team to ensure SAML/Shibboleth authentication processes were integrated properly.
  • The ability of Allocate Plus to scale enabled JDR Software to tweak the infrastructure to handle close to 300K allocations in under 2 seconds on average at Go Live.
  • Generated positive student feedback at Allocation opening.